Terms of Service for Mule Box Bay Area

Effective Date: January 1, 2024

These Terms of Service govern your use of muleboxbayarea.com and any quote request, lead form, message, call, SMS exchange, or service request you submit to Mule Box Bay Area.

Acceptance of These Terms

By using our website or submitting information through our forms, you agree to these Terms. If you do not agree, do not use the site or submit information through it.

Our Services

Mule Box Bay Area provides portable storage, moving, delivery, pickup, and related storage services. Availability, service area, timing, and pricing may vary by location and order.

Any estimate, quote, order form, service agreement, rental agreement, or written confirmation for a specific job controls that job and may include additional terms.

Quotes and Booking

When you request a quote or service:

• You agree to provide accurate and complete information
• You authorize us to contact you using the information you provide
• You understand that quotes may change if the scope, access, timing, or service needs change
• A quote is not a guarantee of availability unless we confirm the booking in writing

Customer Responsibilities

You are responsible for:

• Providing correct contact, billing, and service information
• Making sure the delivery or service location is accessible
• Ensuring the site is safe for delivery, pickup, loading, and storage
• Following all local laws, permit requirements, HOA rules, and property restrictions
• Not placing prohibited, hazardous, illegal, explosive, flammable, or otherwise restricted items in a container
• Securing your belongings before pickup or transport

You are also responsible for checking that your storage or service use complies with any lease, landlord, HOA, or property rules that apply to you.

Payment, Fees, and Changes

Fees, deposits, late charges, storage charges, transport charges, fuel or mileage charges, and any other service charges will be described in your quote, invoice, or service agreement.

If you change the scope of work, delay service, extend a rental, request a different delivery date, or ask us to relocate or re-deliver a container, additional charges may apply.

SMS Communications

If you opt in to SMS messages, you agree that Mule Box Bay Area may send you service-related and promotional text messages at the number you provide.

• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchase
• Reply STOP to opt out
• Reply HELP for help

Website Use

You agree not to:

• Use the website for unlawful purposes
• Try to interfere with or disrupt the website or its security
• Submit false, misleading, or abusive information
• Use the site to transmit malware, spam, or unauthorized commercial messages

Intellectual Property

All text, graphics, logos, images, trademarks, and other content on the website are owned by or licensed to Mule Box Bay Area and are protected by intellectual property laws. You may not copy, reproduce, or distribute site content without permission except as allowed by law.

Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those third parties.

Disclaimer

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Mule Box Bay Area will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.

Our total liability for any claim arising out of the website or services will not exceed the amount you paid us for the specific service giving rise to the claim, if any.

Suspension or Termination

We may suspend or stop access to the website or refuse service to anyone if we believe it is necessary to protect our business, customers, staff, or systems, or if you violate these Terms.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about these Terms, contact us at:

• Email: contact@muleboxbayarea.com
• Alternate email: themule@mulebox.com